Troubleshooting

FAQ and Common Issues

In this section you find answers and solutions to common issues.

Documentation

Here you find links to the most relevant topics of the the online documentation for fast access.

First Aid

Some issues can be solved with these helpers. It is safe to use them on your live site, but some of them may cause it to slow down for a minute.

  • Purge Cache:┬áThe cache speeds up various processes by saving their results for reuse. The plugin takes care to purge it when it makes sense, or you see a message that recommends you to do it manually. Purging the cache clears not only the object cache (which holds the tag clouds if it is enabled) but also automatic caches on several intermediate levels.
    After purging the cache, the data needs to be regenerated. That mostly happens when you first time request the data (or tag cloud) again, but in some cases automatic regeneration in the background is scheduled a few seconds after purging.
  • Migrate:┬áThe plugin automatically migrates posts and tags to the latest format (which supports multiple tags per groups) and tries to keep track of changes. There may, however, be cases where other components made unnoticed changes. In that case you need to migrate your posts and tags manually.
    You might also need to manually migrate them after you enabled a taxonomy that already contained untracked posts and tags.
  • Maintenance: This function searches the meta data of posts and tags for inconsistencies and any changes that went unnoticed.

On larger websites you will need a longer PHP execution time limit. Usually all functions are finished within seconds.

The same buttons reside also at other locations of the settings for convenient access.

Get Support

Here you find a link to our contact form.

System Information

This information can help us understand the causes of possible issues. We’ll let you know if we need it.

If you are having trouble with the Tag Group administration page (groups are not loading) then check the Ajax Test on this page.